I am writing this letter out of frustration am not the type of person to write online reviews and things but your staff at the Leicester branch (melton road Leicester) are poor to say the least and have no idea what theyre doing, I shouldnt really be that shocked because its been like that from the start and even the manger dont seem like she gives two sh88s, and couldnt even be bothered to call me call or even email me after about 10 calls and was told she would be and not even one response to this day. The latest issue the wifi has not been working for almost a month now! I have been passed from one person to other initially celeste was dealing with the matter, who was asking basic questions that she should have been asking the landlord??? like the account details of the wifi, after pointing out to her that she should be asking the landlord, she stopped emailing me then she must have thought I cant deal with him and then I was passed on to Marsha (I think thats her name) after promises of call backs vie heard nothing not even a email. She thought I was the land lord!!!! After about 4 calls she says I thought you was the land lord!!! She then promised me that if the land lord does not fix the issues within the week she would arrange for wifi to be set up and then charge the landlord after wards, after i explained I am paying for wifi and I need it for work and when advertised the property came with wifi and I am not happy to pay the full price when I am not getting all the services I am paying for. After that promise from Marsha, ive heard nothing that was 3 weeks ago. There been so many other issues from the start, just to mention one more, they let workers in the house without letting the residents knowing!!, and the work man switched off the fridge with all my food in it, adam hooley was dealing with issue at time if he told us work men where coming I would have moved all my food to a differet fridege. I came home at 10 to all my food ruined. I think he does not know how to use his phone ive never had a call from him ever on updates, after leaving him a voice message he was saying sorry at 11pm via text and not answering my calls. The customer service and commination is the worst I have ever seen in my life dont understand how professional company can operate in this way and cannot wait for my tenancy is over with white gate / martin & co. and if I was I could afford to just get out the contract I would immediately. I will also be reporting this to the house standard theres holes in the floor and exposed wiring. I will not be paying full rent until the wifi is fixed, as i am having to pay extra for a service that should be included. God knows when the last time the radiators were drained, the shower head is celotaped on, and the sofa is a is a joke !!! the extractor fan in the kitchen hasnt work since I got there 7 months ago so the kitchens got grease everywhere.
TO ANY FUTURE TENANTS HOPING TO LET A PROPERTY FROM MARTIN&CO...DON'T DO IT! I am currently a tenant for one of their properties and I'm also a wife and a Mother to our 4yr old son.What they say and what they do are so far apart. Upon moving into my property (which is 1450 per month) We discovered filth, no cleaning had been done, there was a 2ft high pile of post. A wheelie bin in the garden with clothing mangled in a foot high of wet grass. The dishwasher had previous tenants DIRTY MOLDY plates in, an oven full of congealed chicken fat, a total of 13 USED DRUG NEEDLES AND SYRINGES! We have for the last 5 months slept in the living room as the property was leaking and saturated in cat urine. Our sons sliced his heel on the stairs through Ill fitted carpet grips. We've never had full heating and still have not been given any keys to back of house. Our property has 5 bedrooms, 4 bathrooms each containing showers and a bath. 3 of the showers leak and their glass doors hanging off, the bath is broken and a couple of weeks ago OUR LIVING ROOM CEILING COLLAPSED THROUGH LITRES OF LEAKING WATER. They have caused us 1000's of pounds in damages and to top it off I've been diagnosed with an incredibly rare condition that is caused by black mold poisoning!! I have lost partial sight, I have no short term memory at all, swelling on my brain which places pressure on my optic nerves, I am coughing up blood daily because the toxic spores are eroding my lungs and discovered nasal cavity..AND after moving in in Oct 2017 I miscarried on new years day....AND GUESS WHAT...BLACK MOLD POISONING CAUSES MISCARRIAGE!!PLEASE...ANY PARENTS LOOKING TO RENT WITH THIS COMPANY, PLEASE PLEASE DO NOT SIGN A CONTRACT UNTIL YOU HAVE TESTED EVERY PART OF THE PROPERTY AND ENSURE EVERYTHING IS WELL DOCUMENTED.
I have just sold my house through Martin & Co Mountsorrel. Ben and Liam have been very proactive and very helpful throughout. I would highly recommend the services of the team at Martin & co.
Great Company. Dealt with Ben for the duration of the sale of my property. I would recommend 100%.
I was delighted that my house was sold in the first week and for above the asking price. The communication from Ben has been excellent and my numerous dealings with other agents in the process of buying a new house has made me realise how good Martin and Co are.AngelaSent from my iPad
Martin & Co Mountsorrel Lettings & Estate Agents is a UK Real Estate Agency based in Mountsorrel, East Midlands. Martin & Co Mountsorrel Lettings & Estate Agents is located at 46 Market Pl, Mountsorrel, Loughborough LE12 7BA, UK.
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