After sitting for and hour and 15 minutes in a room that was cool enough i had to wear a coat in ,my main course i was disappointed and asked to speak with the manager. He would not come out on first request and after complaining to the young staff who were helpful about the issues with my meal. The staff were trying there hardest but the "MANAGER IS BUSY Cooking" was all i was told.The staff came back and offered initially to remove the main from my bill with i was satisfied with.Once the bill came it was a different matter. An insulting discount meant i would have had to may 20 for my starter.!!I explained to the waitress that i was unhappy and could i speak with the manager.He came Roaring out the kitchen with heckles up. Saying how i had made his staff cry!I was never rude or angry at the waiting staff. Only voicing genuine issues with the food. One dish arrived cold and the other , mine had a so called reduction on witch glued my mouth together. I still could feel this effect 2 hours after eating.The manager did finally accept my point and i offered to pay 10 for my starter.This restaurant is trying hard to be a cut above the normal and that is great. But when it comes to dealing with customer issues it needs better more experienced staff or a manager front of house that is sympathetic and not either "TOO BUSY" or aggressive.I would recommend trying a better managed restaurant..
We have enjoyed The Spotted Duck a number of times now. The food has always been excellently flavoured and presented with friendly and attentive staff.
Excellent food, figgy pudding was really good and Espresso martinis, staff are very friendly and helpful.
Great food lovely people 5
Great mains and starters but the desserts are an after thought. Along with the service this place has a long way to go to meet its lofty ambition.
The Spotted Duck Restaurant is a UK Restaurant based in Mountsorrel, East Midlands. The Spotted Duck Restaurant is located at 61 Leicester Rd, Mountsorrel, Loughborough LE12 7AJ, UK.
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